- I registered for a paid account and completed the payment on the mobile app, but I got a message saying the purchase failed. What can I do?
We apologize for the inconvenience! Please try to the following to resolve this issue:
• Restoring your purchase
(1) Launch the Progate app
(2) Check your account information on the app
If your subscription information is not up to date, please navigate to "Plan Details" and tap "Restore Subscription."
• Checking your account
Your current subscription may be linked to a different account.
Please try using a social login or check if your email address is correct.
If the issue persists, please contact us using the "Contact Us" form at the bottom right of the page.
If we did not answer your question,
please ask us by using the "Contact Us" button on the bottom right of the screen.