About the service
The page doesn't get displayed.
Do you have a security software installed in your computer? If so, please try adding Progate in the exception list.
Adding "http *: //progate.com/*" to the exception list may solve the problem.
What is the recommended browser for Progate?
We recommend using the latest version of Google Chrome. You can use Safari and Firefox, but there may be small bugs in the exercises page. If you would like to use Internet Explorer, make sure you use version 11 or higher, as Progate will not work on versions below 10.
How can I cancel a paid plan?
Please follow these steps to cancel the paid plan:
- Click your name in the header, then select "Account".
- Go to the "Billing" tab.
- Click on the "Cancel" button.
- Click on "Cancel Payments".
Will the subscription be terminated immediately after canceling the paid plan?
No, it will not be canceled immediately. Even if you cancel the paid plan, you can continue to use it until the end of the subscrition period. You can find this date in the "Billing" tab.
Will my progress be deleted if I cancel the paid plan?
No, even if you cancel a paid plan, the data will never disappear. However, please note that you will no longer be able to see the code you wrote on a paid page unless you subscribe again.
Can I use Progate on tablets and smartphones?
We are offering a mobile app "Progate". iOS: https://itunes.apple.com/app/id1335868128?mt=8 Android: https://play.google.com/store/apps/details?id=com.progate
Progate web is optimized for use in the PC environment. Therefore, when you use Progate in a tablet, smartphone, etc., it may not operate properly.
Why are the lessons that I completed in the app not completed on the website?
Your progress in the web lessons and app lessons are currently not synced. However, your level and experience are synced across both platforms.
If I sign up for Progate Plus online, will my subscription also apply to the app?
Yes, your subscription will also work on the app. Subscriptions are applicable to both the app and the web regardless of which platform they are purchased from.
About the lessons
I don't know which lessons to learn.
The "Courses" page will help you start with a course that fits your purpose.
Please check it from the link below:
I keep getting an error message even though my code is right.
Since the error messages are not always accurate, there is a chance that there is a mistake somewhere else. Please check your code around the part where you're getting the error.
I keep getting the "Connecting to the server." message.
It may be due to your Internet environment or server congestion. If it is not fixed even after refreshing the browser, please wait a while and access again. Also, it may not work properly if you have a security software installed. Please refer to the "The page doesn't get displayed." question above.
I accidentally deleted a file in the "Ruby on Rails" exercise.
Please click on the "Reset" button in the exercise page. This will let you return to the initial state of the exercise.
I cannot enter commands on the terminal using Safari.
The terminal may not work well on Safari. Please try with another browser (Google Chrome etc.).